If you are not 100% satisfied with your TH2O gear, it’s ok. We offer a 30-day, 100% money back, guarantee on all items ordered from However, we do have some conditions.


  • Your 30-day return period begins the day you receive the product.
  • Items being returned must not have been damaged, worn, or used in any way.
  • If your item is damaged when you receive it, please see our DAMAGED ITEMS section.
  • Refunds will be returned to the original credit card that was used to make the purchase.
  • We cannot be  liable for return items lost in shipping. You are responsible for all tracking information on return shipments.
  • We will refund original shipping costs and return shipping costs but we do not pay for or refund expedited shipping costs.
  • Refund credits can take up to 30 days to show up on your credit card statement.
  • If you would like to exchange your item simply contact us at


If your TH2O items are damaged in any way when you receive them, you are eligible for a full refund. Please contact our customer support ( within 3 days or receiving your item for instructions on returning it. You may swap your damaged gear for a new item of equal value or receive a refund.


If you would like to exchange an item for any reason within 30 days of receiving it, please contact us at

Need to contact Customer Service for any other reason, email us at